Algo: Supply Chain Analytics Collaborative Platform
Types of personal information collected
The App handles two kinds of personal user information:
- The user’s name and their user ID
- The user’s chat history
Name and user ID
The App accesses the user’s name and user ID. In the case of the Microsoft Teams version, the App does not retain the user’s name or user ID for later use.
Anonymized chat logs
The Microsoft Teams version of the App collects users’ chat history after stripping away users’ personally identifiable information (PII), including their name and user ID. In the web version of the App, users’ names remain associated with their chat history.
Use of collected information
The Microsoft Teams version of the App uses users’ names and user IDs to ensure that the App only provides responses that each user is authorized to receive. It is not used for any other purpose. Additionally, the web version of the App stores users’ names and user IDs for login purposes and for providing personalized messages such as greetings.
The App uses chat logs to improve service quality by better understanding user behavior. The App uses this chat history to identify organization-wide usage trends, including but not limited to:
- Overall volume of requests
- Error rates and service levels
- Trending topics
Protection of collected information
The App is reviewed on a regular basis for security vulnerabilities to make it as safe as possible for users and their information. All personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive information is encrypted via Secure Socket Layer (SSL) technology.
The App does not transfer any personally identifiable information to outside parties unless we provide the user advance notice. We may release personal information when we believe release is appropriate to comply with the law or protect ours or others’ rights, property, or safety.
Transfer of your personal information
Disclosure of your personal information
Retention of your personal information
Information regarding your data protection rights under General Data Protection Regulation (GDPR)
- You have given us permission to do so
- The processing is in our legitimate interests and it’s not overridden by your rights
- To comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the personal information we have on you
- The right of rectification
- The right to object
- The right of restriction
- The right to data portability
- The right to withdraw consent
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
“Do Not Sell My Personal Information” Notice for California consumers under California Consumer Privacy Act (CCPA)
Under the CCPA, California consumers have the right to:
- Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business delete any personal data about the consumer that a business has collected.
- Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We employ third-party companies and individuals (“Service Providers”) to facilitate the App, to provide the App on our behalf, to perform related services, or to assist us in analyzing how the App is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.